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Hosted Voice - IP Telephony and Video - MLR Networks

Source - Cisco

Wireless Networks

VIEW WI-FI THE RIGHT WAY…

If you are struggling to manage and maintain your current network, then you may be looking at Wireless Networks in the wrong way.

See thing’s our way… Read more about Wireless Networks on our website.

MLR Networks is pleased to announce the addition of Hosted Voice to its portfolio of voice and video products.  Hosted Voice is a cloud-hosted telephony solution to suit both small and large multi-site businesses.

For a low, fixed monthly fee, you will have access to a fully featured voice platform including auto-attendant, voicemail to email, call recording, and conferencing.  The solution suits almost all business types and sizes, from small one user companies to larger multi-sites companies.

“The Hosted Voice solution perfectly complements our existing voice and video product set, as it’s a great solution for companies who need a fully-featured telephone system but don’t want to be burdened with the costly line-rental, call costs and maintenance associated to traditional telephony” says Richard Leigh, Sales Director at MLR Networks.

MLR Networks is a network infrastructure specialist, supplying on premise voice, video and contact centre solutions, as part of its wider portfolio of network solutions to include copper and fibre optic cabling, wireless networking, switching and routing. 

View the Product Page on our website.

MLR Networks strengthens customer service capability

MLR Networks has boosted its service delivery to customers by strengthening its Service Desk team at the head office in Widnes, Cheshire.

Steven Knowles joins in a newly created post of Service Desk Manager. Steven has a wealth of experience in service delivery having worked previously for companies renowned for their quality of service, including Virgin, adidas, and Mouchel Education.

Steven says…

“I’m delighted to join MLR Networks and the Service Desk team. MLR Networks already has some excellent relationships with its customers and I’m looking forward to getting to know them better. It’s important to recognise that the customer always has a choice about who to partner with for support. My vision is to ensure that our customers will want to choose us”

Mike Powell joined in May this year, as Service Desk Engineer, and has a strong background in designing, administering and supporting data/voice networks.  He achieved his MCSA in 2013, CCNA R/S in 2014 and is currently studying towards a CCNA in Collaboration. Mike has really hit the ground running and is already providing technical help and support to customers who call in to our Service Desk.

Joel Ainsworth has also joined our team, as a Service Desk Engineer. He previously developed his career working as a 2nd line Cisco support engineer, before turning to a brief stint as a project engineer in 2015 where he was heavily involved in rolling out high speed business Wi-Fi across Winsford and Northwich. He also gained experience installing and maintaining CCTV and ANPR in a number of areas for the council.  He recently renewed his CCNA in Routing & Switching.

Ian Morris, MLR Networks Managing Director says…

“We are delighted to welcome Steven, Mike and Joel to MLR Networks and the service desk team.  Improving the service we provide to our customers is at the heart of our internal improvement programme for 2016 and these new roles will help us to achieve that vision.”

MLR Networks’ maintenance and support team provides customers with a fully managed 24x7x365 service.  The service desk is ITIL compliant in service management best practice giving customers access to expert accredited technical support staff. MLR Networks offers a guaranteed response and fix time, as well as proactive network hardware monitoring and troubleshooting.

Contact MLR Networks for more information.

Euro 2016 is in full swing, and Europe is absorbed in football fever once again.

And as is often the case with the world’s best-loved sport, there’s rarely any part of the globe that isn’t tuned in – and right now it’s the same in North America, with the Copa America Centenario having just blown the whistle on an exciting final.

But it’s not just the beautiful game that has fans excited. Many are also enjoying a connected stadium experience for the first time, making live matches more engaging, connected and digitally immersive than ever before.

Cisco has deployed this technology in more than 350 stadiums in 40 countries around the world. We see first-hand the biggest demand from fans globally is the ability to have more reliable mobile connectivity to share their passion for the game, check player and match statistics, and experience a match like never before.

Bringing together communication, entertainment, and operations all onto one single connected stadium platform can add huge benefits to the live fan experience while creating new efficiencies and commercial opportunities for businesses.

The modern, increasingly digital sports fan craves convenience – parking that is easy to find, accessible local and stadium amenities, and the ability to find their friends in huge crowds.

Fans also want a more immersive live sports experience – with access to the right content, in the right context, and augmented within the event itself.

A connected stadium also looks at how to convert massive volumes of digital interactions into deeper fan and operational insights that fuel new business opportunities, while also having a contextually aware conversation with fans.

For us at Cisco, we invest a lot of time, energy and R&D into developing the right digital solutions that create ‘value-add’ for supporters, sports clubs, and sponsors.

Let me bring this to life with some of the great work we’ve done so far across Europe…

In Turkey, Beşiktaş JK and Vodafone partnered with Cisco to build the first smart and connected stadium in the country, the 42,000-seat Vodafone Arena. Fans attending are able to enjoy high-speed Wi-Fi and rich digital content on HD screens all around the facility.

In Wales, Principality Stadium offers a unique fan experience when over 70,000 sports fans descend on the Cardiff city centre ground for a major event.

The connected stadium has been able to encourage match-goers to arrive earlier and hang around later once a match has finished. Cisco StadiumVision delivers unique content to HD displays for die-hard supporters in fan zones to extend their experience (where they can also buy a drink), resulting in overall dwell time increasing by 90 minutes.

This has big pluses for the commercial model of sport, while giving the connected fan what they want. It creates new revenue streams for sports clubs, as well as also new advertising categories for sponsors – helping brands reach larger audiences in more engaging ways.

In Sweden and Norway, where the football leagues are looking to increase overall attendance, connected stadium strategies are focused on motivating younger generations to get back into football grounds.

So to entice digital natives in, the solution offers up unique digital content, services and experiences only available at the match, which helps to drive and encourage ticket sales.

Whether it’s in Cardiff, Wales, Stavanger, Norway or Denver, Colorado, forward-thinking sports and entertainment customers are digitally transforming their businesses and providing new levels of fan experiences today. Learn more here.

What’s driving this change in sport, similar to any other consumer-focused sector, are lifestyle trends where people desire to be more connected than ever before.

Truly, there’s never been a better time to be a connected sports fan.

Source

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