Unified Communications

VIEW IP TELEPHONY THE RIGHT WAY…

Voice and video

A reliable phone system is a key part of any organisation. MLR Networks, together with ShoreTel, can help you find the best fit for your business....

Let MLR Networks help you see technology the right way…with a feature-rich simple communications solution, an IP phone system with UC collaboration tools, mobility support, contact centre and integration with third party business applications.

ShoreTel Connect is one unified platform with three deployment options - fully-hosted cloud, on-premise or a hybrid of the two.


Connect CLOUD

A fully hosted and managed UC solution

Voice and video

The Connect CLOUD solution is ideal for companies who don’t have the IT resources to maintain their own technology deployments, or have a cloud technology strategy. As a subscription model, you will have a predictable monthly operating expense and as you can scale up or down as you need to, you only pay for what you use.

BENEFITS
Exceptional user experience across all devices, including easy set up for remote workers
Easy provisioning with the Connect portal
Reliability, with SLAs to maximise uptime for your business
Secure end-to-end encryption
Quick and easy access to support - users can connect to support team directly from handset


Connect ON-SITE

Connect ON-SITE

You own, maintain and control the system

The Connect ONSITE solution is ideal for companies who can manage their own hardware and technology deployments, or prefer a Capex model for technology investments. You may be a large single -site business, with the majority of calls made internally or to international locations.

BENEFITS
Robust system features
Easy administration and management
Integration with third party apps for CRM and ERP
Business continuity
Low total cost of ownership


Connect HYBRID

A bespoke solution

Voice and video

Connect HYBRID combines the advantages of a fully managed cloud deployment with the control and performance of an on-premise system. You may have many remote or overseas locations and wish to have a single communications platform, or need to scale up and down with extra seasonal users.

BENEFITS
Deploy a single platform communications across all sites
Productivity on demand, scaling up and down locations or add seasonal employees as you need them with incurring a heavy capital expense
Add new features or upgrades with no impact on your IT department
Maintain financial flexibility, solution can be delivered as a capital or operational expense


Connect PACKAGES

Key Features

ESSENTIALS

All telephony features

Desktop client with softphone and outlook integration

Web and app dialer

Mobile extensions

Instant messaging

Audio and web conferencing

STANDARD

Extra to ESSENTIALS include:

Voicemail and Scribe

On-demand call recording

Third party CRM integration (including Salesforce)

ADVANCED

Extra to STANDARD include:

Advanced call recording

Operator functionality

BENEFITS

BENEFITS

Reduce IT complexity - easy to deploy, use and manage


Reduce telephony costs, pay only for what you need


Improve customer experience with better communications


Support mobility and remote workers

Voice and video
Voice and video

Connect PACKAGES

Key Features

ESSENTIALS

CLOUD

All Telephony services

Desktop client w/softphone and Outlook integration

Web & app dialer

Mobile extension (Find me)

Instant messaging

8-party audio & 4-party web

ON-SITE

Ext + Mailbox

Up to 8-party audio confer.

Desktop client w/ softphone and Outlook integration (Pro Call Mgr)

IM& collaboration*

Web & app dialer

Time of day based routing

STANDARD

CLOUD

All ESSENTIALS services

Voice mail + Scribe

On-demand call recording

Mobility client with IM

25-party audio & web confer.

Salesforce /other CRM

ON-SITE

All ESSENTIALS services

Mobility client*

Remote phone*

Salesforce /other CRM

ADVANCED

CLOUD

All STANDARD services

Full call recording

100-party audio & web

Unlimited archiving (IM, call recordings and confer.)

Operator

ON-SITE

All STANDARD licenses

Operator

ESSENTIALS

All telephony features

Desktop client with softphone and outlook integration

Web and app dialer

Mobile extensions

Instant messaging

Audio and web conferencing

STANDARD

Extra to ESSENTIALS include:

Voicemail and Scribe

On-demand call recording

Third party CRM integration (including Salesforce)

ADVANCED

Extra to STANDARD include:

Advanced call recording

Operator functionality

RESOURCES

UNIFIED COMMUNICATIONS

Being able to move users and desktop phones easily has been the greatest benefit so far... we simply pick up the phone and plug it in at its new location, all set up is then automatic.
John Mayer, IT Manager, Douglas Macmillan Hospice

Watch our Hosted Voice Video.

Download our our Product Data Sheet.