Why consider 8×8 for your cloud telephony solution

If you’re looking at the cloud for telephony, it’s likely you want the flexibility and security that comes with a non-traditional PBX system. But why consider 8×8 for your cloud telephony solution? There are, of course, many options out there. Today, we’ll break down the core reasons why 8×8 might be your best choice to help you make your selection.

Integrated

Get everything under one platform. With 8×8 enjoy your business phone, video conferencing, chat service, contact centre and APIs all under one roof. Get secure, reliable communications that are resilient and always on. Plus, link in with your other core systems like CRM for even more benefits. Now, never lose a shred of business intelligence to cumbersome systems your sales or service teams simply refuse to use.

Secure

This one is a no-brainer. You need a secure solution. And 8×8 uses the highest levels of data security, privacy and compliance. This is even verified by the 3rd party security and compliance certifications they hold for your peace of mind. These measures include:

• Consumer Proprietary Network Information (CPNI)
• Secure Coding practices including the Open Web Application Security Project (OWASP) and Common Weakness Enumeration (CWE) List
• Fraud Detection
• Secure Endpoint Provisioning

Reliable

In order for your teams to stay engaged and use the system to its best benefit, you need a consistent end-user experience. 8×8 is reliable, even over patchy networks. And they stand by the quality of service through an end-to-end SLA. This agreement covers both uptime and the overall call quality to ensure your teams are having a great experience. Providing a good user experience with your IT & PBX is important too. According to Computer World, a big cause of the Great Resignation was, “Frustration with laptops, desktops, networks, and systems that don’t work well, a trend exacerbated during the pandemic when many remote employees were literally left to their own devices.”

Data-driven

From call activity reporting to AI-driven speech analytics and virtual agents, 8×8’s unique ability to bring together and [analyse] data from across all your communication touchpoints provides unique insights that drive productivity improvements, cost savings and revenue growth.” Learn more about what your customers, sales teams, service agents and product teams are doing, wanting, and struggling with to improve processes from the inside out. With 8×8, make business decisions based on core KPIs like answering time, volumes, hold time, one contact resolution and more.

Global

Your teams could be anywhere. 8×8 still works. Through 8×8’s patented technology, communications are automatically routed to the nearest data centre to deliver superior call quality and conversations that sound and feel natural. And that’s important. Globally, 16% of companies are fully remote according to an Owl labs study. This same study found that about 62% of workers aged 22 to 65 claim to work remotely at least occasionally. So, catering to this changing marketplace with technology that adapts to the modern workforce will help you compete long into the future.

Keen to see what 8×8 can do for you? Talk to our scoping team today about your options.