MLR headhunts managed services veteran to ensure operational excellence at rapidly growing network specialist

MLR, a rapidly growing managed services provider specialising in designing, building, optimising and managing networks has headhunted Jacqui Kennedy to join the c-suite as Chief Operations Officer.

Jacqui brings with her a wealth of operational and managed services experience from companies such as Novosco, Cancom and most recently Telefonica Tech.  Her impressive track record in Managed Services and operations as well as experience in providing the crucial framework to deliver exceptional customer service will ensure that MLR’s customers are in secure hands.

“I love the ‘get up and go’ agile mindset with minimal bureaucracy at MLR. I can really make a difference to this company and the next twelve months promises to be one of the most exciting years in MLR’s forty+  year history,” comments Jacqui.

Through in-house development as well as partnership investment Jacqui is working on extending MLR’s managed services offering. “Whilst focusing on recurring revenue opportunities our steadfast commitment is fixed on enhancing our customers’ experiences and providing exceptional support,” explains Jacqui.  

“We need to focus on creating a superior customer experience allowing us to exceed expectations and deliver state-of-the-art solutions that drive our customers’ success.”

Ian Morris, MLR’s CEO is delighted to have Jacqui on board: “Jacqui’s appointment is instrumental in the shaping of MLR for our next stage of growth,” states Ian.

“At MLR we know our aggressive ambitions will only be realised by investing in talent – internally and recruiting from outside the business. Jacqui is the perfect example of headhunting at its best.  She brings with her a pedigree usually only found in companies significantly bigger than MLR. However, this plays into our strategy of getting the best people possible for the roles we have.”