Corinthia Hotel London: Managed Network Infrastructure Service
Operation and management of the Corinthia Hotel London’s network infrastructure as a comprehensive managed service.
“We’ve trusted MLR Networks with our Cisco infrastructure for over four years, and their dedication to excellence has been unmistakable. They’ve not only achieved 99.999% network uptime but have also been pivotal in seamlessly integrating cutting-edge technology solutions that enhance our prestigious guest experience. Their proactive service and exceptional support have ensured that our operations run smoothly, allowing us to maintain our reputation as a premier luxury destination in London,” comments Chris Thompson, Director of IT, Corinthia Hotel London.
Objective
MLR Networks has been entrusted with the operation and managed service of Corinthia Hotel London’s Cisco network infrastructure for over four years. Our service includes ongoing consultancy and project work to address the evolving technological needs of the hotel, ensuring seamless integration and operation.
Outcome
MLR Networks has ensured minimal downtime throughout the service contract, adhering to the high service level expectations befitting the hotel’s esteemed guest profile. Our team has successfully executed numerous projects, notably including the migration of the hotel’s internet and PSTN connectivity, demonstrating our commitment to maintaining and enhancing the network’s performance and reliability.
Background
Client Profile: The Corinthia Hotel London stands as a symbol of luxury and prestige in the heart of London. The hotel’s market position demands unparalleled network performance and stability to support its sophisticated operations and guest services.
Problem Statement: The Corinthia Hotel sought a reliable partner to manage their Cisco network infrastructure and collaborate with multiple third-party service providers. The challenge was to ensure continuous technological advancement and seamless integration of new services to enhance the guest experience, all while maintaining the network’s robustness and flexibility.
Objectives
- 99.999% Network Uptime: A critical requirement to ensure uninterrupted service.
- Responsive Support: Rapid implementation of changes and responsive support services.
- Third-party Collaboration: Effective coordination with third-party providers to integrate new services smoothly.
- Proactive Service: Continuous monitoring and on-call engineering support to pre-empt and resolve issues swiftly.
- Smart-Hands Support: Assistance for hotel staff with hardware replacements and installations.
- Zero Downtime Migrations: Seamless migration to new internet circuits without service interruption.
Solution
Approach: MLR Networks provided the Corinthia Hotel with our highest level of service, including 24/7 coverage of critical components and proactive engineer dispatch. Service Level Agreements (SLAs) were tailored to meet the Corinthia’s expectations, enabling swift and efficient action on routine changes and quick resolution of incidents through our advanced monitoring platform. Our consultative approach and meticulous project planning ensured seamless migrations and integration of new services, involving extensive coordination with third-party vendors.
Technology Stack
- Core Network: Cisco 3850 Core Switches
- Edge Network: Cisco 2960X Edge Switches
Results
Performance Improvements: The network has consistently achieved its 99.999% uptime goal, enhancing the reliability of services for both guests and hotel operations. Our proactive approach and efficient project management have also expedited the implementation of new services and technologies.
Business Impact: The robust and well-managed network infrastructure has enabled guests to enjoy a seamless connected experience throughout their stay – matching the luxury and sophistication Corinthia Hotel London is known for. Hotel operations have benefited from the agility of our network support, ensuring that technological enhancements and integrations proceed without delay.
“MLR’s relentless drive for excellence and responsiveness to our needs has not only kept our critical systems running flawlessly but has also given us the confidence to push the envelope in guest service innovation. We count on their expertise to ensure that our network infrastructure is nothing less than world-class,” comments Chris Thompson, Director of IT, Corinthia London.