Is your MSP a superhero?
Is the service you receive from your MSP up to scratch? From swooping in to save the day when something goes wrong to working discreetly in the background to keep your environment safe, your MSP should share some characteristics with your favourite superhero!
What should you expect from a managed service provider? We hold that your MSP’s performance should be nothing short of super… and this blog considers what makes their work heroic.
The super strength of Superman
The decision of whether to outsource is all about strength. It can be difficult to recruit and retain the right technology and cybersecurity talent. Your MSP has these strengths in depth. Working with a trusted MSP with the right SLAs in place brings the skills you need to strengthen your inhouse team, your skills, your cybersecurity, your innovation and your overall environment.
The shield of Captain America
It might not be made from the nearly indestructible Wakandan metal, Vibranium, but the shield your MSP puts around your network, systems, data, applications and overall environment should be just as powerful, preventing all threats from making a direct hit.
The omniscience of Professor Xavier
Your MSP should give you confidence they have real-time visibility of your environment, scanning for threats and planning for future success. While their skills might stop short of being able to read and control the minds of others like the leader of the X-men, we think you should be impressed by their omniscient understanding of your IT network, systems and apps.
On call 24/7 like Batman
Your MSP should respond quickly when you need them, addressing threats and restoring the peace as you require (and as specified within your agreed SLAs). They should be armed with the tools to fight any threat and restore your environment as and when needed. Even better, you don’t need to fire up the Bat Signal to the sky to attract their attention. A simple message to the service desk should suffice.
The lithe agility of Catwoman
Our world is changing fast. You must adapt to protect your competitive edge and meet new business and customer demands. The service you receive from your MSP should change and adapt to match these changing needs. Sometimes you might come to them with changing requirements, sometimes they might come to you with new technology opportunities. Together, your approach should be lithe and agile. We can’t guarantee your MSP will have you purring with pleasure, but you should have confidence that their agility will ensure that, whatever challenge you face, you always land on your feet.
The web expertise of Spiderman
So much of our life is conducted online these days, your MSP must demonstrate a web expertise that rivals Peter Parker. Whether that’s putting the right security in place, preparing your people to recognise and avoid threats, or helping you plan ahead to protect against threats, your MSP’s web expertise will help you optimise performance and keep your people, systems and data safe.
Using technology for competitive edge like James Bond
The fictional British spy relied on a team of people to produce innovative technology that would give him an edge in the field. Think of your MSP as Q – continually bringing you new ideas and technologies to add to your arsenal, so you can stay ahead, beat the competition and come out on top.
The vision of the Scarlet Witch
Technology support cannot be only reactive. Your MSP must take a forward-looking proactive approach to their service delivery, bringing you insights, technology and advice that sets you up for future success.
They wear a cape
Perhaps this is where the similarities end? We can’t guarantee that your MSP will wear a cape (although who knows what they get up to in their spare time!). But, as 1990s’ Superman Dean Cain is credited with pointing out, not all superheroes wear capes!