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Managed IT Services from MLR:
Monitor, Support, Manage.
Customers working with MLR are reducing operational burden, improving visibility and feedback, implementing sustainable governance models, addressing skill gaps, and driving strategic adoption of new solutions.
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Empowering business growth with infrastructure support and 99.999% network uptime
Empowering business growth with infrastructure support and 99.999% network uptime
MLR’s specialist managed services team will manage your business’s network infrastructure ensuring maximum availability of your critical business systems. We, also effectively, close the skills gap by providing a-round-the-clock service to complement your in-house facility enabling you to focus on strategic IT initiatives.
Remote monitoring provides visibility of your infrastructure’s performance in real time, enabling speedy incident resolution and optimal operations. And by out-tasking specific IT services to us, we become an extension of your internal IT team and bring specific knowledge and expertise supported by sophisticated tools and best practices.
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“The whole network is effectively managed by MLR with customer experience greatly improved”
Corinthia Hotel, London
Client focus
Corinthia Hotel, London
“We’ve trusted MLR Networks with our Cisco infrastructure for over four years, and their dedication to excellence has been unmistakable. They’ve not only achieved 99.999% network uptime but have also been pivotal in seamlessly integrating cutting-edge technology solutions that enhance our prestigious guest experience. Their proactive service and exceptional support have ensured that our operations run smoothly, allowing us to maintain our reputation as a premier luxury destination in London.
“MLR’s relentless drive for excellence and responsiveness to our needs has not only kept our critical systems running flawlessly but has also given us the confidence to push the envelope in guest service innovation. We count on their expertise to ensure that our network infrastructure is nothing less than world-class.”
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MLR crafts a bespoke operating model
MLR crafts a bespoke operating model for your long-term success with Managed IT Services to suit your requirements
With MLR’s service providers on your side, our Managed IT Services go beyond the reactive. Our agile, collaborative approach means we can respond to issues extending across multiple platforms and technologies proactively. Understanding your unique requirements, MLR crafts a bespoke operating model for your long-term success.
From network to data centre
From network to data centre and into the Cloud, our experts can manage your applications and infrastructure, ensuring your IT works for you and our services fit your requirements.
MLR’s Managed IT Services portfolio includes multiple options and levels of service. This flexible service accommodates many clients’ existing in-house capabilities and fills the gaps where skills or staffing may be lacking. It can also be customised as necessary to meet client needs ranging from basic support services through to out-tasking and outsourcing options.
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“We have excellent relationships with all people in the organisation from engineers to C-level. MLR can respond to immediate pressures. They are the right-sized organisation to respond agilely to requests. I’d go as far as saying that MLR go beyond the partner model to become an extension of the team.”
Leading online fashion group”
You can rely on our UK based
You can rely on our UK based 24x7x365 Network Operations Centre
Industry leading Managed Services provision is delivered via our UK based, 24x7x365, Network Operations Centre (NOC), staffed by highly skilled, multi-disciplined engineers. Our services are purposefully designed to support Cisco and Meraki solutions which align with Cisco’s global standards.
We work to understand your needs for today and strategy for the future, designing and building a combination of services that support all aspects of your business roadmap. Our agile, collaborative approach means we can respond to issues extending across multiple platforms and technologies proactively.
Benefits of the MLR Managed IT Services model
Benefits of the MLR
Managed IT Services model
We deliver successful business outcomes and exceptional customer experiences backed by a dedicated team of technology experts who help you reduce risk, creating a more resilient and agile organisation capable of supporting your staff, no matter where they are working from.
- Increased uptime and productivity
- Single point of contact
- Mitigating risk
- Fixed monthly costs
- Access to specialised skillset and expertise
- Increased in-house IT productivity
- Flexibility
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“MLR Networks proactively manages the network across all of the Stagecoach depots to ensure maximum uptime.”
24x7x365 days a year Managed Services
24x7x365 days a year Managed Services built on ITIL best practice with 95% customer satisfaction with 99% tickets resolved in-house
Our Managed IT Services are designed to address a complete infrastructure with a combination of people, process and systems that can turn reactive support into proactive management that finds and fixes faults before you or anyone else even feel their impact. There are no boundaries to a Managed Service, our team will always be there to work with yours, filling the gaps, augmenting your knowledge, extending your coverage. Our core capabilities include:
- Monitoring and Event Management
- Incident Support
- Problem Management
- Change Management
- Service Management
Why choose MLR?
Why choose MLR?
A partnership with MLR gives you the flexibility and edge you need to compete whether you need us to wholly manage your IT environment or work alongside your existing in-house IT team.
- High Service Levels: KPI and SLA agreements tailored to your needs with P2 and P3 response time less than 40 minutes.
- Service quality: Customer-centric approach focused on first-contact resolution and 99.999% uptime achieved.
- Flexibility: Customer-centric approach focused on first-contact resolution and 99.999% uptime achieved.
- Round-the-clock support: National coverage with a UK-based 24×7 NOC.
- Feature-Rich Services: Customisable packages aligned with Ciscoglobal standards.
- Customer experience: Collaborative technology roadmaps and future planning sessions.
- Contract simplification: Consolidates all requirements into a single scope, from connectivity to the network and datacentre.